Privacy Policy

Last updated: 25 June 2026

At Samdae Herbal & Acupuncture Clinic, we are committed to protecting the privacy and confidentiality of your personal and health information. As a healthcare provider, we handle sensitive health information and are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as the Health Records and Information Privacy Act 2002 (NSW).

1. What Information We Collect

We collect personal and health information necessary to provide you with safe and effective Traditional Chinese Medicine and acupuncture care. This may include:

• Your name, date of birth, contact details (phone, email, address)
• Medical history, current medications, symptoms, and treatment goals
• Lifestyle information relevant to your care
• Treatment records and clinical notes
• Information you provide through our website contact or booking forms

2. How We Collect Your Information

We collect information:

• Directly from you during consultations and follow-up appointments
• When you complete our online booking or contact forms on this website
• From other health practitioners with your consent (e.g. referral letters)

3. How We Use and Disclose Your Information

We use your information to:

• Provide and manage your acupuncture and herbal medicine treatments
• Maintain accurate clinical records
• Communicate with you about appointments, treatment plans, and clinic updates
• Meet our legal and professional obligations

We will not disclose your health information to third parties without your consent, except where required or authorised by law (for example, mandatory reporting or court orders).

4. Data Security

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure. Patient records are stored securely in both electronic and physical formats with appropriate access controls.

5. Data Retention

We retain your health records for a minimum of 7 years after your last consultation (or longer if required by law). After this period, records are securely destroyed or de-identified.

6. Your Rights – Access and Correction

You have the right to:

• Request access to the personal and health information we hold about you
• Request correction of any information you believe is inaccurate or incomplete

Please contact us in writing or by email if you wish to exercise these rights. We will respond within a reasonable time.

7. Third-Party Service Providers

We may use trusted third-party service providers to help operate our clinic and website (for example, booking systems, website hosting, email services, and accounting software). These providers are bound by confidentiality obligations and are only given access to the information they need to perform their services.

8. Overseas Disclosure

Some of our service providers (such as cloud-based software) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

9. Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

10. Complaints

If you have a concern or complaint about how we have handled your personal or health information, please contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Samdae Herbal & Acupuncture Clinic
Shop 31/74 Rawson Street, Epping NSW 2121
Phone: 02 8018 6707
Email: info@samdae.com.au